Customer Success Representative
a day ago
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OnsiteFull-timeEntry
Summary
Civix is seeking a Customer Success Representative to join their Business Services division in Lake Mary, FL. The role involves providing comprehensive software support and technical assistance to state agency clients.
About the Role
As a Customer Success Representative, you will serve as the main point of contact for client inquiries related to Civix Business Services software. Your responsibilities include building strong client relationships, resolving issues promptly, documenting client interactions, managing support cases, collaborating with internal teams, conducting business analysis, and delivering training sessions both remotely and in person.
About You
Required:
- A strong passion for delivering exceptional client service
- Proven experience providing software support and/or training to end users
- Excellent interpersonal and communication skills
- Strong organizational skills with the ability to manage multiple tasks
- Solid analytical and problem-solving abilities
- Ability to work independently and collaboratively
- Consistently maintains a positive, professional demeanor under pressure
- Exceptional written, verbal, and phone communication skills
- A proactive, can-do attitude with a strong service-oriented mindset
- Willingness and ability to travel to the United States, as required
Preferred:
- Experience working with state government agencies
- Familiarity with tools such as ServiceHub, Monday.com, and Azure DevOps
- Experience collaborating in an agile software development environment
Civix
Civix is a leading provider of government technology solutions, specializing in business services, elections, ethics, and grants management software. Committed to enhancing the efficiency and security of government administration, Civix delivers cutting-edge, cloud-based SaaS solutions tailored to meet the unique needs of its state and local clients. Civix is an HKW portfolio-company that combines Civix's established leadership and track record for excellence with the added empowerment of HKW's financial and management strength. For more information about Civix, please visit www.gocivix.com.
Lake Mary, FL