Customer Success Manager (West Coast)
$99k/y-$120k/y
Syndio3 months ago
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RemoteFull-timeSenior
Summary
Syndio is seeking a Customer Success Manager (West Coast) to join their team in Seattle, WA. The role focuses on empowering organizations to build smarter compensation strategies while ensuring fair pay for all employees.
About the Role
As a Customer Success Manager, you will own the relationship with your customers, guiding them to achieve their workplace equity goals. Your responsibilities include advising on workplace equity strategies, ensuring compliance, driving usage of equity tools, and collaborating with various teams to support customer success. You will also manage accounts strategically to maximize customer lifetime value and uncover expansion opportunities.
About You
Required:
- 5+ years of demonstrated experience in Customer Success and/or Sales/Account Management.
- Proven ability to engage and multi-thread with C-Suite executives & SVP level.
- Demonstrated track record managing large enterprise Fortune 100 companies.
Preferred:
- Passion for closing pay gaps and creating fairness in the workplace.
- Experience in negotiating renewals and managing accounts with a strategic approach to revenue growth.
- Strong communication skills to connect with a range of stakeholders.
Benefits
- Competitive base salary targeted at $99k–$120k per year plus 20% additional variable.
- Syndio Equity to share in the company's success.
- Flexible vacation policy and paid sick & safe time.
- Paid parental leave.
- Medical, dental, and vision coverage with Syndio paying 90% of employee premiums.
- Life insurance and disability coverage with full premium covered by Syndio.
- 401(k) plan to help save for the future.
- Remote-first work environment with preference for Seattle or Bay Area.
Syndio
Syndio is the industry pioneer in global pay transparency solutions, helping organizations achieve pay equity, streamline reporting, and make smart pay decisions at scale. Through its enterprise-grade solutions and embedded expertise, Syndio empowers companies — who collectively represent over 10 million employees — to stay on top of compulsory requirements, develop custom strategies, and deliver results faster and more cost effectively. Join the more than 300 companies, including 30% of Fortune’s Most Admired Companies, who’ve chosen Syndio as their trusted pay transparency partner.
Seattle, WA