Okay, I've searched for remote Customer Solution Engineer roles in Austin, TX within the tech industry, requiring 2+ years of customer-facing experience, full-time schedule, and a salary of $80,000 or more. I have found 47 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Customer Solution Engineer role at Axonius is fundamentally centered on bridging the gap between customer needs and product capabilities in a technical, fast-paced cybersecurity environment. This role demands a proactive, highly communicative individual who can translate complex customer requirements into actionable insights that directly influence the product roadmap. The engineer acts as the customer advocate internally, spearheading feature requests and collaborating closely with cross-functional teams including Product, Engineering, Customer Success, and Technical Support. Given the company’s rapid growth and the dynamic nature of cybersecurity, the successful candidate will face challenges like managing a high volume of diverse customer interactions, rapidly prioritizing competing requests, and navigating the technical nuances of integrating third-party tools. Success in this role means not only managing and resolving immediate customer issues but also identifying patterns and trends to improve overall product value and customer satisfaction, ultimately enabling Axonius to maintain its industry momentum. The qualifications emphasize strong technical communication skills, experience in customer-facing technical roles, and a drive for continuous process improvement, all crucial for efficiently managing stakeholder expectations and technical complexity, while also advocating for strategic product evolution. Familiarity with Jira, Zendesk, and ticketing systems indicate a data-driven, organized approach, essential for handling scale, and the setting suggests frequent collaboration both remotely and occasionally on-site, underscoring the need for adaptability and effective virtual communication.

Company Analysis:

Axonius sits at the forefront of the cybersecurity industry as a high-growth, innovative startup that has quickly established itself as a trusted leader in asset intelligence. Positioned as a fast-scaling disruptor, Axonius focuses on transforming raw data about cyber and IT assets into actionable insights, enabling clients to manage risk comprehensively and proactively. Its recognition by Forbes, Deloitte, and Fast Company highlights a culture driven by innovation, continuous improvement, and market impact. The company’s remote-first culture, strong emphasis on diversity and inclusion, and dedication to employee growth signal a supportive and inclusive environment valuing collaboration, learning, and personal development. These cultural traits mean the Customer Solution Engineer will thrive by being a self-starter and effective team player capable of navigating across departments in a matrixed, agile context. The role fits strategically as a growth driver supporting scale by ensuring customers’ voices shape product delivery, which is essential for sustaining innovation and competitive differentiation. As the company continues to expand its product ecosystem and customer base, this role holds significant visibility with product and engineering leadership and is critical to driving customer-centric product enhancements, positioning the engineer as a key influencer in underpinning Axonius’s mission to bring actionable intelligence to the cybersecurity space.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to manage multiple customer feature requests with competing priorities. How did you decide which to escalate and how did you communicate your decisions?
• Behavioral: Describe a situation where you had to explain a complex technical concept to a non-technical customer or stakeholder. How did you ensure clarity and understanding?
• Behavioral: Give an example of how you identified a recurring customer issue or pattern and how you used that insight to improve a product or process.
• Behavioral: Can you share an experience where you collaborated with cross-functional teams like Product, Engineering, and Support? What challenges did you face and how did you overcome them?
• Technical: How would you approach researching and validating third-party integrations for a new customer use case? What steps and stakeholders would you involve?
• Technical: Explain how you have used tools such as Jira and Zendesk to manage customer requests and track feature development progress.
• Technical: What strategies do you use to translate customer feedback into actionable requirements that influence the product roadmap?
• Technical: In a cybersecurity context, what are some key considerations when advocating for product features that address asset visibility and risk management?
• Situational: Imagine you receive conflicting feedback from multiple customers about a feature. How would you prioritize these requests and present a recommendation internally?
• Situational: You discover a communication gap between Customer Success and Engineering that causes delays in resolving feature requests. How would you address this to improve the process?
• Situational: Suppose a critical customer integration fails just before a major deployment. Walk me through how you would handle this situation both technically and from a customer communication perspective.
• Company Fit: Why are you interested in working at Axonius specifically, given its market position and company culture?
• Company Fit: How do your values and work style align with a remote-first, highly collaborative, and fast-moving cybersecurity startup environment?
• Company Fit: What excites you about the role of Customer Solution Engineer in the context of Axonius's mission to deliver actionable asset intelligence?
• Questions to Ask Interviewer: How does the Customer Solution Engineering team currently collaborate with Product and Engineering during the feature request lifecycle?
• Questions to Ask Interviewer: What opportunities does Axonius offer for professional growth and skill development for someone in this customer-facing technical role?
• Questions to Ask Interviewer: Can you share examples of how customer insights have recently influenced product innovation or strategic direction at Axonius?