Customer Service Supervisor
SentryHighlight
Summary
About the Role
About You
- Demonstrated experience providing customer-driven solutions, support or service.
- Solid knowledge of process improvement and customer value concepts.
- Extensive knowledge of contact centers or similar insurance processing environments.
- Demonstrated effective leadership experience.
- Prior experience with leading direct reports.
Benefits
- Hybrid work model with flexibility to work from home.
- Meal subsidy for office associates.
- 401(K) plan with dollar-for-dollar match and immediate vesting.
- Tuition reimbursement program for continued education.
- Generous Paid-Time Off and Volunteer-Time off.
- Comprehensive medical, dental, vision, and life insurance.
- Well-being and Employee Assistance programs.
- Sentry Foundation gift matching program.
In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service. That legacy remains part of who we are today. Our continued focus on personal service and Midwestern values helped us earn the trust of businesses across the country. Many of our customers have worked with us for generations. And we can be there for you. Our business insurance products are designed to help protect what matters most—your operations and your people. This includes property, casualty, life, and specialty insurance, as well as annuities and retirement. Whether you’re a small business or a growing operation, we offer industry-specific expertise to help you manage risk with confidence. Our Stevens Point, Wisconsin, headquarters is the flagship of our business, which is supported by claims offices strategically located throughout the United States. With assets of 8 billion, Sentry is rated A+ (superior) by AM Best, the industry’s leading rating authority.* To learn more about us, the industries we serve, and the products we offer, visit link.sentry.com/Sentry-HomePage. The content provided here is for informational purposes only: link.sentry.com/Sentry-Disclaimer. View our underwriting companies at link.sentry.com/Sentry-Disclaimer *Assets and policyholder surplus are as of December 31, 2024, and represent the aggregate total for all members of the Sentry Insurance Group and are not reflective of any individual underwriting company. Sentry has an AM Best Financial Strength Rating (FSR) of A+ (superior), current as of June 2024. For details about AM Best’s rating scale, see ambest.com/ratings/guide.pdf.