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Summary
About the Role
About You
- At least 1 year of experience with various support channels, including voice, email, and messaging.
- Strong interpersonal, analytical, and communication skills; must be fluent in English (both oral and written).
- Proficiency in using Google Sheets and Google Docs and/or Microsoft Excel and Microsoft Word.
- Flexible and adaptable to the evolving needs of a high-growth, fast-paced organizational environment.
- Detail-oriented with a strong focus on customer satisfaction.
- Any Graduate degree (BA, B.Com, B.Sc, etc).
- Experience working in a FinTech/Crypto environment/company.
- Strong problem-solving and decision-making abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with customer relationship management (CRM) systems and practices.
- Interest in the crypto economy.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at www.genpact.com and on the following social handles: X: https://twitter.com/genpact Facebook: https://www.facebook.com/ProudToBeGenpact/ Instagram: https://www.instagram.com/genpact_global/ YouTube: https://www.youtube.com/@GenpactGlobal ** Beware of fake offers** Genpact never requires applicants to pay to be part of our hiring process. If you receive an email asking you to purchase a starter kit, equipment, or training, or to pay to apply for a role, you can assume that the message is a scam. For more information on careers at Genpact, please visit us at https://www.genpact.com/careers