Customer Care Specialist
$41.7k/y-$58.5k/y
3 days ago
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OnsiteFull-timeEntry
Summary
Surmodics, Inc. is seeking a Customer Care Specialist to join their team in Eden Prairie, MN. The role involves establishing and maintaining strong relationships with customers while providing operational and sales support.
About the Role
As a Customer Care Specialist, you will be responsible for building rapport with field team members, providing high-touch sales support, managing open orders, and ensuring customer satisfaction. You will also educate customers about products and processes, troubleshoot issues, and support cross-functional teams in administrative tasks.
About You
Required:
- Bachelor's degree (preferred) or equivalent combination of education and experience.
- 2+ years of customer service experience in healthcare and/or medical device industry.
Preferred:
- Exceptional customer service, sales support, and technical support skills.
- Strong knowledge of Microsoft Office products - Outlook, Word, and Excel.
Benefits
- Competitive compensation with a bonus program.
- 401(k) with employer match.
- Tuition reimbursement and student debt repayment program.
Surmodics, Inc.
Surmodics is the global leader in surface modification technologies for intravascular medical devices and a leading provider of chemical components for in vitro diagnostic (IVD) immunoassay tests and microarrays. Surmodics is pursuing highly differentiated medical devices that are designed to address unmet clinical needs and engineered to the most demanding requirements.
Eden Prairie, MN