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Job Analysis:
The CRM System Owner role is pivotal in leading and optimizing the Microsoft Dynamics CRM for a prominent fostering charity, focusing on meeting the organization's dynamic needs. The core purpose of the position is to enhance the functionality of the CRM, ensuring its strategic development aligns with the charity's mission of supporting the fostering community. Key responsibilities include acting as the primary CRM expert, managing relationships with external partners, and boosting system adoption across various teams. This implies a collaborative environment where multi-departmental engagement is crucial for success. Essential skills encompass not only deep technical knowledge of Microsoft Dynamics but also excellent communication skills for stakeholder engagement and training. Problem-solving will be vital as the candidate navigates system enhancements and potentially addresses user challenges. Success within the first 6-12 months may involve measurable increases in CRM usage, identified areas for improvement in functionality, and strengthened reporting capabilities that translate into actionable insights for decision-making.
Company Analysis:
Guardian Jobs operates in the realm of recruitment and job placement, focusing on quality opportunities, particularly within the non-profit and charity sectors. Their positioning as a facilitator of quality candidates suggests a commitment to social impact and community engagement, aligning closely with the charitable mission of the fostering organization for which the CRM System Owner will work. The company culture likely values innovation and flexibility, given the emphasis on hybrid working arrangements and diversity. This role sits at the intersection of technology and social good, where the CRM System Owner will collaborate closely with diverse teams and be expected to enhance the organization’s operational capabilities. Given the charity's status as a leading fostering organization, the role is strategically important for driving operational excellence and member engagement, thus contributing to broader organizational goals. Successful individuals in this environment will likely be those who thrive in collaborative settings, possess strong communication skills, and are passionate about using technology to enable impactful work.