Search for Control Tower Pre-Analyst roles in Auburn Hills, MI with a focus on engineering, requiring at least 5 years of experience, offering competitive salary, and providing 401(k) benefits.

Okay, I've searched for Control Tower Pre-Analyst roles in Auburn Hills, MI, focusing on engineering positions that require at least 5 years of experience and offer competitive salaries along with 401(k) benefits. I have found 27 positions for you.

Control Tower Pre-Analyst

Auburn Hills, MI

Engineering

5 years + Experience

401(k)

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Control Tower Pre-Analyst role at Altair serves a pivotal function in bridging the gap between customer feedback and effective resolution strategies, thereby enhancing both product quality and customer satisfaction. Primarily, the job revolves around managing the 'Voice of the Customer' (VOC) by rigorously analyzing warranty data, parts returns, and service reports to unearth trends and patterns in customer experiences. A key challenge the candidate may face involves synthesizing complex data into actionable insights while prioritizing issues that pose the highest risk or inconvenience to customers. Success in this role will not only require stringent adherence to detail when formulating problem statements but also necessitate strong collaboration skills to partner with cross-functional teams like engineering and product development to expedite issue resolution. Achieving performance goals likely involves mitigating customer issues promptly and enhancing the overall service experience through continuous improvement initiatives, which would ultimately translate into improved brand loyalty and operational efficiency.

Company Analysis:

Altair operates at the forefront of computational intelligence, positioned as a global leader in simulation, high-performance computing, and AI solutions. This strategic positioning allows Altair to significantly influence innovation across multiple industries, creating a work environment that prioritizes forward-thinking and problem-solving at scale. Candidates should perceive the company culture as one that deeply values innovation, open communication, and diversity—attributes that are essential in a role focusing on customer feedback and cross-department collaboration. As the Control Tower Pre-Analyst, this position is likely an individual contributor role that requires significant interaction with various stakeholders, implying high visibility within the organization. The emphasis on data-driven decision-making aligns directly with Altair's mission to leverage technology for transformative outcomes, suggesting that the hire will plays an integral part in the company’s broader goals of enhancing product offerings and improving customer relations. Overall, Altair's commitment to sustainability and continuous improvement creates a dynamic environment where the Pre-Analyst can significantly contribute to the long-term success of the company.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Behavioral Questions:
1. Tell me about a time when you dealt with a difficult customer issue. How did you approach it and what was the outcome?
1. Can you describe a situation where you identified a pattern in customer feedback? How did you use this information to drive changes?
1. Share an example of a project where you had to collaborate with multiple teams. What role did you play, and what challenges did you encounter?
1. Describe a time when you faced competing priorities. How did you decide what to focus on and what was the result?
Technical/Role-Specific Questions:
1. How do you approach data analysis in identifying trends related to product quality? Can you walk us through your process?
1. This role involves creating problem statements from customer feedback. What steps do you take to ensure they are comprehensive and actionable?
1. Can you discuss your experience with tools or methodologies used in quality assurance or customer feedback analysis?
1. How familiar are you with the concepts of Voice of the Customer, and how would you apply this in your daily work?
Situational Questions:
1. Imagine you’re presented with conflicting data from customer reports and service teams. How would you go about resolving these discrepancies?
1. If you identified a significant product issue that had the potential to impact customers negatively, what immediate steps would you take?
Company Fit/Motivation Questions:
1. Why are you interested in working at Altair, and how do you think your background in engineering will help you succeed here?
1. How do our company values of innovation and diversity resonate with your personal work philosophy?
Questions for the Candidate to Ask the Interviewer:
1. What are some of the current challenges the team is facing in managing customer feedback?
1. Can you elaborate on how the Pre-Analyst role has evolved at Altair over the years?
1. What does success look like for a new hire in this role within the first six months?

Job Details

Overview Company

Control Tower Pre-Analyst

Altair

3 days ago

Highlight

HybridFull-time5+ yearsSenior

Summary

Altair is seeking a Control Tower Pre-Analyst to join their team in Auburn Hills, MI. This contract position involves ensuring effective communication between the customer and the company, particularly in the context of product quality and service issues.

About the Role

As a Control Tower Pre-Analyst, you will utilize customer feedback to identify patterns and issues, analyze data to prioritize and triage problems, develop detailed problem statements, and collaborate with cross-functional teams to facilitate issue resolution. You will also participate in continuous improvement efforts to enhance the issue management process.

About You

Required:

Bachelor's degree or higher in Engineering.
5+ years of experience in engineering, manufacturing, supplier operations, or quality.
Strong verbal and written communication skills.
Proficiency in data analysis to identify trends and issues.
Excellent interpersonal skills for collaboration.
Strong organizational skills for managing multiple tasks.
Problem-solving capabilities.
Intermediate Microsoft Office experience.

Benefits

Competitive Salary
Comprehensive Benefit Package
401(k) with matching contributions
Paid Time Off
Employee Discounts
Free training on all Altair products

Altair

Altair is a global leader in computational intelligence, which provides software and cloud solutions in the areas of simulation, high-performance computing (HPC), and AI. Altair enables organizations in nearly every industry to compete more effectively in a connected world while creating a more sustainable future.

Our vision is to leverage computational science to drive innovation and intelligent decisions for a more connected, safe, and sustainable future.

Wherever you are and whatever you’re doing, Altair’s solutions surround you – keeping you safer, more connected, and more productive. They can be found in big places and small — on highways, hospitals, and hockey rinks, in stadiums, skyscrapers, and subways, and in banks, bikes, and boats.

A critical component of our success has been our company culture, based on our core values of innovation, envisioning the future, communicating honestly and broadly, seeking technology and business firsts, and embracing diversity. We continually recruit for top talent and invest in our global workforce to fuel diversity, professional and personal growth, and innovation. At Altair, diversity and experiences are embraced and essential to our success and long-term growth. We are proud of the recognition our world-class culture, diversity, and sustainability efforts have garnered, including being named to Inc. magazines Best Led Companies List, Newsweek's Most Loved Workplaces, and Investor’s Business Daily’s Best 100 ESG Companies list.

For nearly 40 years, Altair has helped companies in their digital transformation efforts to make smarter decisions, save costs, reduce waste, accelerate time-to-market, improve business performance, and evolve to a data-driven culture.

In solving our customers’ toughest challenges and delivering unparalleled service, we are helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.

Auburn Hills, MI