Search for Genesys Cloud Configuration Analyst roles in Tampa, preferably in the healthcare industry, requiring over 7 years of experience, and offering full-time positions with comprehensive medical coverage.

Okay, I've searched for Genesys Cloud Configuration Analyst roles in Tampa within the healthcare industry, requiring over 7 years of experience, offering full-time positions, and including comprehensive medical coverage. I found 23 positions that match your criteria.

Genesys Cloud Configuration Analyst

Tampa, FL

Healthcare

7 years + Experience

Full Time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Genesys Cloud Configuration Analyst role at HCA Healthcare is fundamentally aimed at ensuring the meticulous management of configuration data that supports patient contact operations. This position demands a combination of technical acumen and strategic insight, focusing on maintaining and optimizing configuration management databases while collaborating with cross-functional teams to fulfill operational requirements. Key responsibilities include overseeing the lifecycle of configuration items, conducting audits for compliance, and managing the deployment of configuration management tools. The successful candidate must exhibit a keen ability to translate complex business requirements into actionable solutions, emphasizing the importance of clarity and communication across teams in a healthcare environment. Challenges may arise from the need to navigate regulatory environments and address discrepancies in configuration data, making problem-solving and attention to detail paramount. Ultimately, success in this role is characterized by improved service delivery and enhanced operational efficiency in the contact center, contributing to the overall mission of quality patient care within a swift-paced, supportive atmosphere.

Company Analysis:

HCA Healthcare operates within the expansive healthcare services industry, positioning itself as one of the nation's largest providers. The company's commitment to improving patient care is evident in its infrastructure, which includes 188 hospitals and extensive care sites. This expansive presence allows HCA to champion innovations in healthcare delivery while also maintaining stability as a trusted care provider. The organizational culture is deeply imbued with values of compassion, respect, and collaboration—elements that resonate strongly with the role of the Configuration Analyst, where teamwork and a patient-centric focus are essential. The analyst will likely report to mid to upper management, enjoying visibility that can influence organizational strategies. This role supports the broader strategic goals of HCA Healthcare, which are rooted in enhancing operational efficiency and embracing technological advancements in patient care delivery. Candidates can expect a work environment that fosters growth and innovation, making it imperative to align personal values of care and excellence with those of the organization.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Behavioral Questions:
1. Tell me about a time when you identified a configuration-related issue in a previous role. How did you address it?
1. Describe a situation where you had to collaborate with multiple teams to complete a project. What challenges did you face, and how did you overcome them?
1. Can you give an example of when you had to adapt your communication style to convey complex technical information to a non-technical audience?
1. Share an experience where you had to manage multiple priorities. How did you ensure important tasks were completed on time?
Technical/Role-Specific Questions:
1. How would you maintain and ensure the accuracy of a configuration management database?
1. What tools or methodologies have you used for configuration management in the contact center environment?
1. Can you explain your experience with Genesys Cloud and how it has prepared you for this role?
1. Describe your approach to conducting configuration audits and ensuring compliance to regulatory standards.
Situational Questions:
1. Imagine you learn about a significant discrepancy in configuration data during a routine audit. How would you handle this situation?
1. If you were tasked with implementing a new configuration management tool, how would you approach the selection and deployment processes?
Company Fit/Motivation Questions:
1. What about HCA Healthcare’s mission resonates most with you, and how does it influence your desire to work here?
1. In your view, how can a Configuration Analyst improve patient care within HCA Healthcare’s operational framework?
Questions for the Candidate to Ask the Interviewer:
1. Can you elaborate on the cross-functional teams I would collaborate with in this role?
1. What opportunities for professional development does HCA Healthcare offer to team members in this position?
1. How does the organization measure success for the Configuration Analyst role within the broader context of patient care?

Job Details

Overview Company

Configuration Analyst

HCA Healthcare

a day ago

Highlight

OnsiteFull-time7+ yearsSenior

Summary

HCA Healthcare is seeking a Genesys Cloud Configuration Analyst to join their team in Tampa, FL. The role involves ensuring high-quality, efficient patient care through configuration management and collaboration with cross-functional teams.

About the Role

As a Genesys Cloud Configuration Analyst, you will maintain the configuration management database, oversee the tracking and control of configuration items, develop and maintain configuration management plans, conduct audits, and participate in tool deployment. You will work closely with stakeholders to resolve issues and stay current with industry trends.

About You

Required:

Bachelor’s degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering or a related field or equivalent experience.
7+ years of experience in related positions for Configuration/Contact Center.

Preferred:

Healthcare/Contact Center/Genesys Cloud experience.

Benefits

Comprehensive medical coverage with low copays.
Prescription drug and behavioral health coverage.
Free telemedicine services and AirMed medical transportation.
Dental and vision benefits.
Life and disability coverage.
Flexible spending accounts.
Supplemental health protection plans.
Auto and home insurance.
Identity theft protection.
Legal counseling.
Long-term care coverage.
Moving assistance.
Pet insurance.
Free counseling services.
401(k) Plan with a 100% match on 3% to 9% of pay.
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and family building benefits.
Referral services for child, elder and pet care.
Consumer discounts.
Retirement readiness and rollover assistance.
Education assistance.
Colleague recognition program.
Time Away From Work Program.
Employee Health Assistance Fund.

HCA Healthcare

HCA Healthcare is dedicated to giving people a healthier tomorrow.

As one of the nation’s leading providers of healthcare services, HCA Healthcare is comprised of 188 hospitals and 2,400+ sites of care in 20 states and the United Kingdom. In addition to hospitals, sites of care include surgery centers, freestanding ERs, urgent care centers, diagnostic and imaging centers, walk-in clinics and physician clinics.

Many things set HCA Healthcare apart from other healthcare organizations; however, at our core, our greatest strength is our people. Every day, more than 290,000 colleagues go to work with a collective focus: our patients. Our focus positively impacts the care experience at the bedside and beyond.

We are proud of the impact we have in our communities through employment, investment and charitable giving.

HCA Healthcare is a learning health system that uses our approximately 37 million annual patient encounters to advance science, improve patient care and save lives. At HCA Healthcare, we are excited about the future of medicine. We believe we are uniquely positioned to play a leading role in the transformation of care.

Note: Be alert for fraudulent job postings, emails, and phone calls. HCA Healthcare will never send you money or ask you to send money during the interview or hiring process.

Tampa, FL