Concierge Guide
a day ago
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OnsiteFull-timeEntry
Summary
Inside Higher Ed is seeking a Concierge Guide to join their team in Savannah, GA. The role involves documenting interactions, maintaining data quality, and providing solutions to enhance the student experience.
About the Role
As a Concierge Guide, you will handle a high volume of calls, texts, and emails to connect students with resources. Your responsibilities include analyzing data, assisting with appointment scheduling, supervising student staff, and providing proactive outreach to students. You will also answer questions about navigating SCAD and participate in extended office hours and events.
About You
Required:
- Bachelor's degree with at least one year of experience.
- Familiarity with computers and phones and ability to learn new software.
- Participation in consecutive evening and weekend work.
Preferred:
- Hospitality, customer service, or student-facing experience.
- Counseling or conflict resolution experience.
Inside Higher Ed
Inside Higher Ed is the leading source for the latest news, analysis, and services for the entire higher education community. We deliver independent news and analysis that informs the world about higher education, while providing essential tools and services to help organizations and professionals be more effective. Go to www.insidehighered.com/newsletter/signup and sign up for our free Daily News Update email. Higher Education News - www.insidehighered.com Jobs & Careers - careers.insidehighered.com
Savannah, GA