Okay, I've searched for Computer Support Specialist roles in New York. The positions are full-time, require 2-3 years of experience, and seek strong skills in Microsoft Office and Windows OS. I've found several opportunities with a salary range of $70,000 to$95,000 for you to explore.

Sure. Here's the analysis:

Job Analysis:

The Computer Support Specialist (Service Desk) role at TEKsystems is fundamentally about providing direct technology support to users, ensuring seamless operations and high user satisfaction. This person will be responsible for first- and second-level problem resolution across various channels, emphasizing communication and collaboration with different support and training teams. The position necessitates a solid grasp of both standard and specialized software, reflecting the need for proficiency in tools like Microsoft Office and specific legal management systems, given the firm’s client base. Candidates will encounter a range of inquiries and technical issues that require sound judgment, analytic skills, and effective communication to guide users toward resolution. Success in this role could be measured by user satisfaction ratings, the efficiency of ticket resolution, and the quality of training sessions conducted. The ideal candidate will exhibit both technical acumen and the interpersonal skills necessary to thrive in a dynamic, client-facing environment.

Company Analysis:

TEKsystems operates at the cutting edge of business and technology services, positioning itself as a leader among major players including 80% of the Fortune 500. This strategic positioning implies that the Computer Support Specialist needs to be adaptable and able to manage diverse and potentially high-stakes requests. The company fosters a culture of collaboration and innovation, suggesting an environment where teamwork and a proactive approach to problem resolution are crucial. Given TEKsystems' emphasis on transforming businesses through technology, this role is likely pivotal in sustaining operational flow, making the Computer Support Specialist an essential part of the operational backbone. As part of a larger organization under Allegis Group, there's potential for visibility and professional development that could impact the candidate's long-term career trajectory.

Absolutely. Here are some mock interview questions that could come up:

• Describe a time when you resolved a particularly challenging technical issue for a user. What steps did you take and what was the outcome?
• How do you prioritize multiple requests or issues from users when you receive them simultaneously?
• Tell me about a time when you had to collaborate with another team to resolve a technical problem. What was your approach?
• Can you provide an example of how you have contributed to improving processes in a previous support role?
• What strategies do you use to communicate technical information to non-technical users?
• How would you handle a situation where a user's issue has been escalated but remains unresolved for an extended period?
• Imagine you are faced with a sudden spike in support ticket volume due to a company-wide software rollout. How would you manage this effectively?
• If a colleague is resistant to change during a software upgrade, how would you approach this situation to ensure a smooth transition?
• Why do you want to work for TEKsystems specifically, and how do you see this role aligning with your career goals?
• How do you stay current with the latest technology trends and updates in the tools relevant to this position?
• Given the importance of customer service in this role, how do you ensure a consistently positive experience for users?
• What are the key elements you think are essential to provide effective training sessions for users on new technologies?
• Can you discuss how your previous experiences have prepared you to support a user base in a large law firm or professional services environment?
• Would you be willing to extend your hours or work weekends if required, and why do you believe flexibility is important in this role?