Okay, I've searched for full-time Change Consultant roles near Cary, NC in the telecommunications industry requiring a bachelor's degree and 4+ years of experience. I have found 27 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Change Consultant role at Verizon centers on orchestrating and managing change control activities within a customer’s IT infrastructure environment, acting as a critical liaison between Verizon’s internal teams (Service Assurance, Engineering, PM, Service Management) and the customer’s operations. Fundamentally, the role exists to ensure that changes—whether software patches, firmware updates, or system modifications—are executed with minimal disruption and maximum transparency, adhering strictly to documented customer and Verizon change management protocols. The position demands a blend of technical acumen and interpersonal savvy, as the consultant must navigate complex scheduling, coordinate cross-functional teams, and maintain meticulous tracking through tools like ServiceNow and Verizon's proprietary systems. Advanced Excel skills underscore the need for precise data handling and reporting, signaling that success here hinges on detailed monitoring and clear communication of change metrics. Candidates will face challenges typical of global and complex environments, including urgent and emergency changes that require quick but thoughtful decision-making and high-stakes coordination. Autonomy is a given, but collaboration is key—this is a role where proactive problem-solving, anticipation of ripple effects, and an ability to juggle multiple priorities define effective performance. Ideally, in 6 to 12 months, successful candidates will have established trusted working relationships with customers and internal teams, refined process improvements, and consistently ensured smooth change implementations with minimal incident disruptions.

Company Analysis:

Verizon represents a dominant force in telecommunications, firmly positioned as an innovation-driven leader that values creativity, impact, and community both inside and outside the company. It is not a startup but a mature organization blending stability with continuous transformation—perfect for professionals who appreciate structure but also seek to contribute fresh, daring ideas. The culture emphasizes empowerment, collaboration, and diversity of thought, encapsulated in their 'V Team' ethos which encourages open communication and shared responsibility. For a Change Consultant, this means working in an environment that expects engagement and initiative while supporting professional growth and learning. The hybrid work model indicates flexibility balanced with accountability, embedding this role within a dynamic, cross-functional context likely at a mid-tier operational level with direct customer interface and some leadership visibility through involvement in change advisory boards and performance reporting. Strategically, this role supports Verizon's broader goal of delivering reliable, innovative services by minimizing disruptions through refined control processes — a critical function within a growth-focused, customer-centric organization. Hence, the opportunity is ideal for candidates who want to merge technical expertise with customer-facing influence and who thrive in environments that prize both precision and proactive, collaborative problem-solving.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to coordinate a complex change involving multiple teams under a tight deadline. How did you ensure clear communication and successful completion?
• Behavioral: Describe an instance where you identified a gap or inefficiency in a change management process. What steps did you take to improve it?
• Behavioral: Can you share an experience where you had to manage urgent or emergency changes? How did you prioritize and make decisions under pressure?
• Behavioral: Give an example of how you handled conflicting stakeholder expectations during a change initiative. What was your approach to resolution?
• Technical: How do you leverage tools like ServiceNow and Excel in managing and documenting change requests effectively?
• Technical: Walk me through the change control process you follow to ensure compliance with both internal and external customer change management policies.
• Technical: How do you approach risk assessment and mitigation when planning for a firmware or software release?
• Technical: Can you explain how you maintain and update Configuration Management Databases (CMDB) and why this is important for change management?
• Situational: Imagine you discover that a scheduled change might conflict with another team’s release, potentially causing downtime. How would you handle this situation?
• Situational: If a customer escalates a urgency one (Sev1) incident requiring an immediate emergency change, how would you coordinate the process while ensuring all procedures are respected?
• Situational: How would you act if you noticed recurring change failures within a particular process or platform? What steps would you propose?
• Company Fit: What attracts you to Verizon's culture of innovation, community, and empowerment? How do you see yourself fitting into the V Team?
• Company Fit: Verizon emphasizes both listening and leadership. Can you discuss how you balance these qualities in your work style?
• Company Fit: How does Verizon’s commitment to both customer trust and operational reliability align with your professional values and career goals?
• Questions for Interviewer: How does the Change Consultant role interact with Verizon's broader digital transformation initiatives?
• Questions for Interviewer: Can you describe the typical career path and professional development opportunities for someone in this position?
• Questions for Interviewer: What metrics or KPIs are most critical to Verizon’s success in managing customer infrastructure changes?