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Job Analysis:
The Business Analytics Lead Analyst role at EviCore is fundamentally focused on leveraging data analytics to drive operational efficiency and enhance the quality of service delivery within the Quality Admin team. The key responsibilities encompass leading the launch and daily operations of the Verint Desktop Process Analytics application, which directly aligns with the organization's goal of optimizing workflows and recovering lost time for improved productivity. This means the candidate will need to work closely with various stakeholders, including the Contact Center Platform Engineering team, to ensure that analytics applications are well integrated and effectively utilized. Moreover, the role requires a deep understanding of Agile methodologies as the candidate will lead projects, manage timelines, and coordinate deliverables while ensuring that the strategic vision aligns with the analytic objectives of the business. Successful performance will hinge on the ability to communicate complex data insights clearly to both technical and non-technical audiences, cultivate relationships with senior leadership, and promote data-driven decision-making initiatives across the organization. Therefore, a candidate who can navigate both technical requirements and interpersonal dynamics is poised to thrive in this role.
Company Analysis:
EviCore, through its affiliation with Evernorth and The Cigna Group, operates in the critical sphere of healthcare management, specifically focusing on medical benefits management solutions. With its diversified offerings that encompass various health services, EviCore is positioned as a vital player in improving healthcare delivery through innovative approaches and technologies amidst rising demand for efficient patient care solutions. Understanding the market’s competitive landscape is crucial for the Business Analytics Lead Analyst role, as it speaks to the necessity of data analytics in strategic decision-making. The corporate culture likely emphasizes collaboration, agility, and a commitment to quality care—qualities that will impact how the candidate interacts within teams. Given that this position is hybrid, it means working with a mix of in-person and remote team members, necessitating strong communication skills and adaptability. The role’s strategic alignment within a health services organization implies significant responsibility for contributing to projects that directly influence patient care and operational flow, making it essential for the candidate to be adaptive and innovative. Ultimately, this position is part of EviCore's overarching goal of providing efficient, evidence-based solutions that address the complexities of today’s healthcare challenges.