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Job Analysis:
The Americas CAI Business Analyst role at Cisco is fundamentally focused on driving strategic transformation through data-informed decision-making and cross-functional collaboration within the Americas Sales organization. The primary purpose is to support sales and CAI leadership by developing insights, managing KPI frameworks, and enabling sales initiatives through advanced business analysis and project management. The role requires strong capabilities in interpreting complex data sets from various platforms (Centro, Salesforce, FinBI, HANA) and translating these into actionable insights that influence strategy and sales execution. Success in this role depends on navigating ambiguity within a dynamic growth environment, maintaining alignment across multiple internal stakeholders globally, and consistently delivering clear, concise communication to senior leadership. The candidate will deal with challenges such as balancing rotating priorities, managing end-to-end project delivery in matrixed teams, and influencing cross-functional initiatives without direct authority. Core skills include analytical rigor, program management, stakeholder influence, and the ability to simplify complexity for diverse audiences. Holding a BA/BS with experience in business analysis and preferably cross-functional program management indicates the level of autonomy and judgment expected. In the first 6-12 months, success would look like establishing consistent KPI reporting frameworks, enabling measurable sales support programs, and building trusted relationships with architecture, strategy, and sales teams while demonstrating executive presence and self-driven initiative.
Company Analysis:
Cisco stands as a global technology leader renowned for its deep commitment to innovation and a purpose-driven mission centered around connectivity and inclusivity. Operating at the forefront of AI-driven solutions, Cisco's positioning as a stable yet forward-thinking enterprise creates an environment where transformational roles like this Business Analyst are crucial to scaling impact in sales and customer engagement. The company’s culture emphasizes diversity, continuous learning, collaboration, and hybrid work flexibility, signaling a dynamic but supportive workplace where individual initiative and teamwork both thrive. This role, embedded within the Americas Sales Operations, functions as a pivotal connector across diverse teams—inclusive of architecture, strategy, and sales—thus requiring a candidate comfortable in a high-visibility, influence-driven capacity. Cisco’s strategic focus on digital resilience and innovation underscores how this role supports broader company goals of driving growth, operational excellence, and customer-centered transformation. For a candidate, thriving here means aligning with Cisco’s inclusive culture, embracing complexity, and being proactive in delivering measurable business value in a highly collaborative, matrixed organizational context.