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Job Analysis:
This Business Analyst role is fundamentally designed to bridge the gap between business needs and technical execution within an agile environment, specifically supporting web-based technologies and COTS solutions like Cúram. The core responsibility is to translate complex business problems into practical, actionable user stories and system requirements that guide development teams through iterative deliveries. Success in this role requires more than just technical know-how; it demands a nuanced understanding of user experience through persona development and journey mapping to enhance system usability—a key factor in driving adoption and satisfaction. The role involves collaborating closely with technical teams for incident and issue management, which implies the candidate must be capable of rapid problem-solving and prioritization under pressure. The emphasis on cross-functional teamwork and leadership signals that the person will often need to facilitate communication between stakeholders of varying technical backgrounds, acting as both a translator and a guide. To thrive here, one must demonstrate not only proficiency with systems analysis, SDLC methodologies, and tools like Cúram but also excel at stakeholder engagement, documentation, and coaching junior team members. Autonomy in decision-making, especially in refining product backlogs and sprint outputs, combined with strong analytical skills to evaluate system impacts, defines the strategic and operational dimensions of this role. Performance would likely be measured by the seamless delivery of user-centric solutions, the reduction of system incidents through swift resolutions, and smooth collaboration within agile cycles.
Company Analysis:
IBM operates as a global leader in technology and consulting, renowned for fostering innovation that transforms industries and societies. Positioned as both a stable and pioneering player, IBM’s culture is likely rooted in continuous learning, strategic partnership, and a mission-driven approach to technological creation. This environment demands adaptability, openness to collaboration, and a commitment to impactful results, meaning that a Business Analyst in this context must embrace both rigorous technical standards and expansive, forward-thinking perspectives. Given IBM’s broad portfolio and its commitment to making the ‘what if’ into ‘what is,’ the role is positioned within a dynamic and complex organizational framework where solutions have broad impact. The Business Analyst will likely have considerable visibility and influence across teams, needing to navigate diverse stakeholder expectations and leverage IBM’s rich resources to deliver scalable, innovative outcomes. This role, based in Bedford, IN, might be more execution-focused as part of a larger ecosystem but also strategic insofar as it supports IBM’s mission to create technology that changes the world. To succeed, candidates must align with IBM’s values of creativity and collaboration while demonstrating a strong results orientation and the ability to manage ambiguity within a well-established yet evolving corporate environment.