Okay, I've searched for Banner Business Analyst roles in Chicago within the higher education industry, requiring 5+ years of experience, expertise in PL/SQL, and familiarity with the ServiceNow ticketing system. I have found 25 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Banner Business Analyst role is fundamentally focused on optimizing and supporting the Ellucian Banner system within a higher education context. This position is critical due to the existing backlog of tickets and the recent IT reorganization, indicating a pressing need for effective troubleshooting and system enhancements. The key responsibilities include conducting impact analysis, writing and executing test scripts, and collaborating with the development team to address issues promptly. The expectation for the candidate to be well-versed in various modules like Admissions, Registrar, and Degree Works suggests that they must understand not only the technical aspects but also the educational processes that underpin these systems. Hence, the role requires strong problem-solving abilities, meticulous attention to detail for testing and documentation, and the capacity to navigate the complexities of higher education administrative functions. Success would look like efficiently managing and reducing the backlog of service tickets while contributing to system upgrades and enhancements that align with institutional goals.

Company Analysis:

Insight Global is positioned as a vital partner for Fortune 1000 companies by blending staffing with professional service solutions, which makes the company an appealing environment for the Banner Business Analyst. The company operates on a global scale with a strong emphasis on delivering quality technical solutions, suggesting that the role is central to supporting their mission of providing effective staffing and technical support. Company culture appears to be people-centric, with a focus on developing employees personally and professionally, aligning well with the collaborative nature of the role. The Banner Analyst will likely work within a team that interacts closely with others in a matrixed organization, putting them in a position of visibility to leadership, especially as they help clear backlogs and improve system functionality. This role not only supports operational efficiencies but is also crucial in ensuring that the organization's educational systems are continuously improved and aligned with broader institutional strategies, thus emphasizing the strategic importance of this hire.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you successfully troubleshot a complicated issue in a system. What steps did you take?
• Can you describe your experience working with the DegreeWorks module? How did you navigate challenges with program configurations?
• What has been your experience with designing and executing test scripts? Can you provide an example?
• Explain a situation where you had to work with cross-functional teams to resolve a backlog of tickets. How did you handle the collaboration?
• How familiar are you with Agile methodologies? Can you give an example of how you've applied Agile practices in your past roles?
• Describe your experience with PL/SQL and advanced object development. What challenges have you faced?
• How would you approach the integration of data feeds between Banner and external systems? What considerations would you take into account?
• Imagine you encounter a major discrepancy while testing a new release of the Banner system. How would you address it with your development team?
• Why are you interested in this position at Insight Global specifically, and how do you see yourself contributing to our mission?
• How do your personal values align with the core principles of Insight Global, particularly in empowering people through technology?
• What specific strategies would you implement to help reduce the backlog of tickets within the Banner system?
• What insights do you have about the current trends in higher education technology that could impact this role?
• What questions do you have for us about the team dynamics and collaboration in this role?
• Can you describe the kind of support you would need from your manager to succeed in this position?