I found several listings for AWS Connect Admin and IVR Developer positions. Specifically, there are 72 remote roles that require experience with Amazon Connect and AWS Lambda, along with skills in Terraform and CRM integrations. You can check them out now.

Sure. Here's the analysis:

Job Analysis:

The AWS Connect Admin/IVR Developer role at NAVA Software Solutions is fundamentally geared towards creating efficient cloud contact center solutions. This position requires a confluence of technical expertise in AWS services, particularly Amazon Connect, coupled with a robust understanding of IVR systems. Candidates will find themselves responsible not just for development, but also for optimizing the customer experience across multiple channels. Key responsibilities include designing omnichannel contact centers, integrating with external CRMs, and utilizing AWS services to streamline operations—alignment that indicates the company values innovation and customer satisfaction. Success in this role will hinge on the ability to not only execute technical tasks but also to anticipate and solve problems related to customer service efficiency, all while navigating a landscape where integrated technological solutions are paramount. The role suggests a mix of independence in decision-making and collaboration with various stakeholders, which means candidates should expect to address complex challenges that require a balance of both technical acumen and interpersonal skills.

Company Analysis:

NAVA Software Solutions operates in the dynamic tech landscape as a specialized provider of cloud-based contact center solutions. Given that they are aligned with broader trends towards digital transformation in customer service, candidates can expect this role to carry significant scope and influence within the company. The culture at NAVA likely prioritizes innovation, given the emphasis on cutting-edge technology like AWS, suggesting a fast-paced environment where agility is crucial. This role serves as a vital component in the company’s strategic ambitions, likely aimed at scaling and enhancing their service offerings in response to market demands. Candidates will find that this position is not just a link in a chain, but a cross-functional role that connects various competencies, from IT and customer service to operations, making it essential for a collaborative approach within teams and with leadership. Overall, the AWS Connect Admin/IVR Developer role is positioned to play a critical part in advancing NAVA's growth and fulfilling its mission of transforming customer engagements through technology.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to integrate a new technology into your workflow. What challenges did you face and how did you overcome them?
• Describe a situation where you had to optimize a customer service process with technological solutions. What was your approach?
• Can you provide an example of how you've handled a project with tight deadlines? What strategies did you employ to meet the timeline?
• How would you design an IVR system for a company with diverse customer needs and products? What factors would you consider?
• How do you keep track of the performance of an IVR system and what metrics do you rely on to make improvements?
• Describe your experience with using AWS Lambda functions in your projects. Can you highlight specific functions you developed?
• What methodology would you use to automate your infrastructure with Terraform? Can you give an example?
• Imagine you are faced with inconsistent performance metrics from an AWS Connect implementation. How would you analyze and address the issues?
• Why are you interested in working at NAVA Software Solutions specifically?
• How do your professional values align with the emphasis on innovation and growth at our company?
• What steps would you take to foster collaboration between the IVR development team and the CRM integration team?
• What questions do you have about the team dynamics here at NAVA Software Solutions?
• Can you elaborate on how you see your role influencing customer satisfaction in our contact centers?
• What can you tell us about your experience with integrating Amazon Connect with Salesforce? What challenges did you face?
• What additional skills or experiences do you think you would bring to this role that make you a unique candidate?