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Job Analysis:
The AVP, Digital Measurement Analytics role is fundamentally hired to architect and deliver effective digital measurement strategies that drive insight-led decision-making for Synchrony's digital product teams. The role is deeply embedded in an agile environment, requiring the individual to be hands-on in building, validating, and interpreting analytics data pipelines across digital platforms to inform product and marketing initiatives. Success in this position means not only mastering technical tools like Adobe Analytics, GA360, SQL, and data visualization platforms but equally excelling at bridging communication across diverse teams—including technology, UX, marketing, and offshore resources—to distill complex digital behaviors into actionable business insights. The candidate must be adept at converting business needs into analytical requirements and possess a strategic mindset to define and monitor relevant KPIs that measure customer engagement and feature performance. Challenges will likely include managing data accuracy across disparate sources, prioritizing multiple projects, working autonomously, and addressing evolving questions from product owners and PnL teams. Effective problem-solving will involve balancing data-driven rigor with business context to recommend improvements that enhance conversion and reduce customer friction. Within the first 6–12 months, successfully shaping measurement frameworks that deliver clear, quantifiable value and cultivating strong cross-functional partnerships will define achievement.
Company Analysis:
Synchrony operates as a major player in the consumer finance industry, focusing on providing accessible credit solutions that power everyday consumer needs and connect millions with a vast network of merchants and service providers. This position sits within a stable, large-scale financial services environment committed to inclusion, flexibility, and consumer empowerment. The company culture appears to embrace diversity and collaboration, emphasizing ownership and innovative thinking to support its ecosystem. For a role like AVP, Digital Measurement Analytics, these cultural priorities translate into the need for someone who can navigate complex stakeholder landscapes—balancing agility with compliance and strategic rigor in a regulated industry setting. The role’s connection to agile teams and leadership underscores its visibility and impact, making it strategic for Synchrony’s digital growth ambitions. This hire appears directed toward scaling digital analytics capabilities to support product innovation, optimization of customer journeys, and evidence-based marketing, aligning with Synchrony’s mission to help consumers make smarter financial decisions. Candidates prepared to thrive here will value cross-team collaboration, continuous learning, and be comfortable working within both high accountability and supportive cultural frameworks.