Search for Application Support Specialist roles in Catskill, NY. I have 1+ years of experience in application support, and I'm looking for full-time positions. Also, I have intermediate skills with Microsoft Office products.

Okay, I've searched for Application Support Specialist roles in Catskill, NY, requiring 1+ years of experience in application support, specifically for full-time positions, and requiring intermediate skills with Microsoft Office. I have found 45 positions for you.

Application Support Specialist

Catskill, NY

1 year + Experience

Full Time

Microsoft Office

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Applications Support Specialist is primarily tasked with ensuring that the bank's core systems and applications function effectively for both internal users and customers. The role emphasizes user support, which involves not only responding to help desk tickets but also proactively monitoring application performance and contributing to system upgrades and documentation. Key responsibilities such as managing critical bank applications, performing maintenance, and assisting with compliance-related tasks indicate a high level of importance placed on reliability, accuracy, and responsiveness in a heavily regulated banking environment. Candidates will encounter challenges such as resolving technical issues under time constraints, navigating complex software environments, and supporting non-technical users. Success in this role could be marked by the specialist’s ability to streamline processes, enhance user satisfaction, and contribute meaningfully to the overall efficacy of the bank’s operations, especially during audits and system transitions.

Company Analysis:

The Bank of Greene County operates as a community-based financial institution with a deep commitment to customer relationships, setting a collaborative and client-focused culture in motion. As a long-established entity within the Hudson Valley and Capital Region, the bank has carved out a niche through relationship-driven banking and service differentiation, emphasizing personalized support and local engagement. The culture likely champions teamwork and communication, especially given the focus on user support and training in this role. The position may entail close interaction with various departments, suggesting a strong emphasis on cross-functional collaboration. Strategic alignment for this role appears to hinge on enhancing service delivery and operational efficiency—pivotal for sustaining growth and maintaining the bank's reputation in a competitive environment. Essentially, this hire is positioned as a key enabler for the bank’s operational integrity and service excellence, bridging the gap between technology and user experience.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Behavioral Questions:
1. Tell me about a time when you successfully resolved a technical issue for a user. What steps did you take?
1. Describe a situation where you had to manage competing priorities. How did you approach the challenge?
1. Can you provide an example of how you communicated complex technical information to a non-technical audience?
Technical/Role-Specific Questions:
1. How would you approach testing a new banking application to ensure it meets user needs?
1. What tools or methods do you use for documenting troubleshooting steps, and why are they important?
1. Can you explain how you would manage an application upgrade process from start to finish?
Situational Questions:
1. Imagine you receive a help desk ticket indicating that multiple users are having issues with a specific application. What process would you follow to address this?
1. Suppose a branch staff member is struggling with software usage during an important customer interaction. How would you assist them in real-time?
Company Fit/Motivation Questions:
1. Why are you interested in a position at the Bank of Greene County, considering its focus on community relationships?
1. How do you see your values aligning with the mission of serving customers and the community?
Questions for the Candidate to Ask the Interviewer:
1. Can you describe the team environment and how the Applications Support Specialist collaborates with other departments?
1. What challenges does the bank currently face that this role will help address?
1. How does the bank support the ongoing training and professional development of its IT staff?

Job Details

Overview Company

Applications Support Specialist

Bank of Greene County

2 days ago

Highlight

OnsiteFull-time1+ yearEntry

Summary

Bank of Greene County is seeking an Applications Support Specialist to join their team in Catskill, NY. The role involves assisting with core systems and bank application software management and user support.

About the Role

As an Applications Support Specialist, you will assist with managing critical bank applications, routine reporting, database administration, and help desk support. You will also conduct site inspections, provide training, and assist with audits and compliance. The role requires testing, documenting, and managing change control across all core platforms.

About You

Required:

Prior banking experience.
Intermediate skills with all Microsoft Office products.
Polite and conscientious communication skills.
One or more years of prior experience with application support.

Preferred:

Experience with various BOGC applications.
An Associate’s Degree in Computer Information Systems/Computer Science or Microsoft certification in Microsoft Desktop Technician (or equivalent).

Bank of Greene County

We are a community-based financial institution focused on developing relationships with our customers and the communities we serve. Our unique products set us apart, and make us the bank of choice in our market place. And our knowledgeable, caring staff differentiates us by serving as advisors to both consumers and businesses. Our select products and services include Checking and Savings accounts, commercial and residential loans and mortgages, investment services and our Visa® Rewards and Greene Loyalty program. We have been proudly serving the Hudson Valley and Capital Region for over 130 years.

Catskill, NY