AI Support Engineer - US
$70k/y-$180k/y
3 days ago
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OnsiteFull-timeMid
Summary
Union.ai is seeking an AI Support Engineer to join their team in San Francisco, CA. The role involves delivering consistent and long-term customer value by resolving technical issues and enhancing customer engagement with Union's AI infrastructure solutions.
About the Role
As an AI Support Engineer, you will be responsible for diagnosing and resolving customer workflow issues, driving customer retention and adoption, collaborating with various teams to represent customer needs, and maintaining customer-facing documentation. You will also educate users on Union products and manage support KPIs and SLAs.
About You
Required:
- 3+ years of Data or Software Engineering experience with a strong understanding of public cloud technologies, containers, and ML/data infrastructure.
- Strong Python programming skills with the ability to debug code.
- Bachelor’s degree in Computer Science, Engineering, or a related field required; or equivalent practical experience.
Preferred:
- Experience with Go programming language.
- Demonstrable experience supporting both SMB and enterprise customers with infrastructure products and solutions.
- Familiarity with data processing, ML systems, MLOps, and Machine Learning infrastructure components.
- Knowledge of Spark, Airflow, Tensorflow, Pytorch, and other ML libraries.
Benefits
- 100% medical premium coverage for employees and 90% for dependents.
- Generous dental and vision plans with 90% premium coverage for employees and dependents.
- Meaningful equity in the form of options for all employees.
- Unlimited time off plus 12 company holidays.
- 401K match with 100% match on the first 3% and 50% on the next 2%.
- 16 weeks paid parental leave for primary and secondary caregivers.
- Flexible work schedule with some restrictions.
- Onsite lunch and a well-stocked kitchen with snacks and drinks for in-office employees.
Union.ai
Unify data, models, and compute with the fastest path to a production-ready AI system. Orchestrate extremely scalable AI, ML, and agentic systems. Bringing you Flyte, the OSS standard for pipeline orchestration (Flyte.org) Twitter @union_ai Slack flyte-org.slack.com GitHub github.com/flyteorg/flyte YouTube youtube.com/@union-ai
San Francisco, CA