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Job Analysis:
The AI Chatbot & Automation Specialist (Legal Focus) at Epiq is fundamentally tasked with enhancing legal service delivery through innovative AI-driven solutions. This position revolves around designing, developing, and deploying chatbots that streamline legal processes, integrate seamlessly within Microsoft Teams and the M365 ecosystem, and improve overall compliance and user experience. A candidate will face challenges such as ensuring the chatbots accurately address legal service needs, managing complex integrations with ServiceNow, and optimizing automation workflows for document retrieval and validation. Success in this role will not only be measured by the effective design of automation systems but also by the degree to which these solutions enhance efficiency and compliance within legal operations. The ability to translate technical solutions into actionable business insights and collaborate effectively across legal and IT teams will be crucial for thriving in this dynamic environment.
Company Analysis:
Epiq occupies a unique position within the legal technology sector, acting as a services leader that supports corporate counsel and law firms alike. As a company focused on efficiency and technological integration, Epiq is likely fast-paced and innovation-driven, emphasizing continuous improvement and the adoption of cutting-edge solutions to solve complex legal challenges. A candidate in this role will find themselves at the intersection of legal operations and advanced technology within a collaborative culture that values expertise and client satisfaction. This role is strategically aligned with Epiq’s goals to enhance operational efficiencies through the deployment of AI, making it a critical contributor to the company’s growth and adaptation within the legal landscape. The position provides substantial visibility across teams, and a successful candidate will be expected to not only deliver on functional tasks but also help shape the strategic direction of legal service automation.