After Hours Customer Care Specialist - Springfield, OH
2 days ago
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OnsiteFull-timeEntry
Summary
Konecranes is seeking an After Hours Customer Care Specialist to join their team in Springfield, OH. The role involves answering inbound calls, dispatching technicians, and providing excellent customer service during after hours.
About the Role
As an After Hours Customer Care Specialist, you will be responsible for delivering exceptional service in every customer interaction, learning about Konecranes' products and services, dispatching technicians, and ensuring effective communication with customers throughout the service process. You will also assist in resolving disputes, prepare reports for service requests, and provide feedback on service quality.
About You
Required:
- 2+ years of experience in office administration or operations.
- Excellent telephone and interpersonal skills.
- Strong multi-tasking and prioritizing abilities.
- Knowledge of basic office administration principles.
- Demonstrated success in problem solving in a fast-paced environment.
- Well-developed data entry skills including speed and accuracy.
Preferred:
- Associates degree or higher.
Benefits
- Medical Plan
- Dental and Vision coverage
- 401k plan with a match from day one
- Profit sharing
- Identity theft protection
- Accident insurance
- Travel insurance
- 2 weeks of vacation per year (pro-rated for the first year)
- 5 days of sick leave per year
- 10 paid holidays per year
Konecranes
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That’s why, with around 16,500 professionals in over 50 countries, Konecranes is trusted every day to lift, handle and move what the world needs. In 2023, Group sales totalled EUR 3.9 billion. Konecranes shares are listed on Nasdaq Helsinki (symbol: KCR).
Springfield, OH