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Summary
About the Role
About You
- 5+ years as a Customer Success Manager in a SaaS environment.
- Familiarity with CRM platforms such as Totango, Gainsight, or Churnzero.
- Proficiency with tools like Excel, Word, G-suite, Confluence, and Zendesk.
- Ability to present and demo software online.
- Proactive engagement with clients and projects.
- Experience in call center, performance marketing, or telephony.
- Strong organizational skills and ability to execute objectives in a timely manner.
Benefits
- Competitive compensation package.
- Stock options.
- 100% covered premiums for medical, dental, and basic life insurance.
- Affordable vision plan and optional FSA.
- PTO, paid sick time, holidays, bereavement time, and parental leave.
- Birthday off.
- 401k program with generous company match.
- Employee Assistance Program and Travel Assistance.
- Monthly gym membership reimbursement.
- Monthly credits toward food & beverage.
- Company outings and team building events.
- Paid training for departments.
- Apple laptop provided for most roles.
Convoso is a CCaaS leader of contact center software for sales and lead generation teams. Since 2006, Convoso has continuously innovated its cloud based dialer solutions to drive customer growth, while supporting regulatory compliance. Its omnichannel capabilities include conversational AI gamechanger Voso.ai to further scale sales and revenue. Customers typically increase contact rates significantly [up to 4X] when they switch to Convoso. The solution delivers a powerful suite of tools and smart dialing strategies to increase conversations. Popular features include: – DX5 Dialer Engine accelerates speed to lead and amplifies call volume capacity – ClearCallerID monitors blocked and flagged DIDs to swap them out before they impact KPIs – Fast and accurate voicemail detection – Voso.ai conversational AI that drives more sales – Automated list scrubbing for Do Not Call numbers – Real time customizable in-depth reporting and analytics – High configurability to improve performance – Advanced lead filters and skills based routing – Omnichannel outreach, including conversational AI – Lead management automation – Dynamic scripting to speed training, maintain compliance requirements, and keep agent on a conversion course Convoso's solution includes an advanced predictive dialer, as well as power, preview and progressive dialing modes to accommodate list and campaign needs. The company is a valued leader and technology partner in the lead generation and outbound sales space. Customers may love the platform's power and configurability, the new records they set in sales and conversions, but what they consistently talk about is the support they get from onboarding to technical support to customer success. Convoso's award-winning customer support team is continuously applauded for their commitment to helping businesses drive the best possible return on investment from their partnership with Convoso. That's the Convoso experience.